Common Qs

Hello and welcome to our Common Qs sections, which stands for: Common Questions.

In this part of the site, we aim to answer ALL of your general questions about the TOEFL and working with NoteFull to get your TOEFL dream score.

Browse the topics below for the help you need and if you don’t find the answer that you’re looking for, click here to send us an email through our contact us page and we WILL support you. We’re here for you.

GREAT! We’re excited to work with you and support you to your dream TOEFL score, 100%.

Right now, the best way to learn about all courses AND get the help you need right away, is to please register for our FREE course with the link below if you haven’t already:

Click here to register for our FREE TOEFL course.

AND, review carefully our getting started page if you haven’t already. It will describe how NoteFull will support you 100% every step of the way to your dream score through our 1-2-3-4 guaranteed success system, just as it did the hundreds of success stories you see here and throughout the Internet.

CLICK HERE to discover the ideal coure for you to start with for your dream score!

We apologize for the trouble, but will take care of you 100%. If you’re from the old site and can’t log-in OR access all of your material on the new site please read this carefully:

We DELETED the old site and added all of your important content to the new site AND MORE, so you won’t lose anything but in fact HAVE EVEN MORE. Please follow these instructions carefully and you’ll be studying right away with full power to TOEFL success.

First: Click here to purchase Family First on the NEW site.

Second: Enter this coupon to get it for FREE: familyfirst

Third: After you create your account, click your Family First membership. 

After clicking on that link, you’ll be taken to your introduction page. Read everything carefully and follow the instructions and you’ll have everything and more from the old site to study.

After that, click on the other links circled below and read those pages carefully.

Each will show you how to access our powerful Jewel course (the old ESL power) as well as the vocabulary programs. In addition, you’ll gain incredible access to our NoteFull archive of classes.

If after you follow these instructions and read each of the three pages in your course we discussed above… if you exprience any trouble, let us know via our contact us page.

It is critically important to know what skills you need to develop to improve to your dream TOEFL score. Feedback is an important part of that.

Unfortunately, we don’t provide (right now) reviews for your speaking or writing.

The reason is that they ARE important, but we find that regular help through updates to our self-study material, online classes, and small group tutoring is MORE important.

As a result, with the limited time and resources we have, we dedicate our full effort towards them rather than reviews. However, we DO have help for you.

First, through our online classes and small group tutoring. This is where you get to ask any and all questions you have about your TOEFL and any section you’re struggling with. You are not alone with your challenges.

Bring up an issue or challenge in class or in small group tutoring and we’ll work on it together so you and everyone benefits from it. For example, you’re not sure why you’re writing is not improving, bring that up in our online class, we’ll discuss it, and by the end of the class you will know exactly what to do: guaranteed.

Again, the key is to bring this up in class or in small group tutoring and we can support you EVEN BETTER than with a review because we can go into so much detail together.

To review our online classes and small group tutoring, click here.

If you are registered for our online classes, GREAT: bring up that question in class and we WILL take care of it. The same if you’re in small group tutoring.

And, if small group tutoring is full, MAKE SURE you’re in the online classes for help.

We know how important this is to you and are working on adding speaking and writing reviews by the start of 2021. Until then, attend our online classes and small group tutoring and you WILL get the help you need.

Until then, we apologize that we can’t provide more personal support, but we will soon. Thanks for your patience with this.

Students have been bringing this up in classes regularly. So, this will be to inform you and support you.

First, test centers are closing around the United States and world in response to the growth of COVID-19. For example, Prometric test centers across the United States have closed and will not be offering the TOEFL and other exams until April 16th.

Click here to read about Prometric center’s closing in response to COVID-19

Of course, there are many test centers remaining open around the world and even in the US too. These test centers should be allowing you and others to bring gloves and masks when you take the exam. Please call or email to double check this.

Though it may not happen to you, be open to getting a sudden cancellation; you will be refunded.

Feel comfortable though that ETS has been good about issuing refunds, but not easy to always get in touch with. We recommend reaching them by email or chat to avoid long wait times.

Click here to go directly to the ETS TOEFL contact us page.

To recap, you may be taking the TOEFL normally depending on your location, finding sudden cancellations, and facing a prolonged wait before you know when you can take the TOEFL. For example, if you schedule your TOEFL for April 25th, depending on your location and the containment of COVID-19, your test may be cancelled again.

Click here for TOEFL test location postponements and temporary closures around the world.

Second, TOEFL released a special home edition of the TOEFL starting March 23rd, 2020.

This is GREAT news because it means that you have a chance to continue towards your dream TOEFL score without significant delay from COVID-19.

Below is a screen shot and link to learn more about this, to see whether you qualify, and to try it if you’re ready.

If you qualify, want to learn more, or register, click here to go directly to ETS’s page to enroll.

Third, KEEP KEEP KEEP studying and preparing with strength and courage.

Many of you are now facing a dramatic change:

—working longer hours since many of you are in the health care field (thank you for everyone you’re helping);

—working fewer or no hours because of the economic impact;

—working normal hours from home;

—doing EVEN MORE by homeschooling your children… etc.

In other words, we are facing a STRONG challenge towards our success and as we know (though never expect or can anticipate how they will come) challenges towards success will always occur.

We’re here to provide these important words:

Don’t slow down, study more if your time allows, forget WHEN you will take the TOEFL, prepare instead to be ready to pass WHENEVER you are able–whether it be in 2 weeks or 6 months.

YOU CAN DO IT!

You’ve been working hard, this test is important to you and your future, don’t lose what you’ve built. Take this as an opportunity to get even better and ensure that you are 100% ready to pass when you can take the TOEFL.

Third, let this FUEL you to work harder because your dream is now MORE IMPORTANT to reach.

As students working to improve and build your skills in a foreign language, let us remind you that YOU are the coming leaders of the world as your children will be.

You are the ones who will become leaders in your fields, businesses, communities, and countries. As many of you are already.

We say that to remind you that in expanding your skills with the TOEFL, improving your career by passing, you will be in a BETTER position to create positive change AND ensure your value in the challenging economic times this is causing for many.

In other words, we all need you to continue towards your dreams, even more now than before.

STAY STRONG, STAY FOCUSED, KEEP IT UP, AND KNOW THAT YOUR SUCCESS IS COMING!

You and our community will of course get through this. It may be–though we hope not–hard and painful. But, we will. Don’t let this event give you a reason to put aside your larger dreams. YOU CAN DO IT!

If you’re unfamiliar with the TOEFL iBT Special Home Edition, please read the content in the link above–If you’re confused about preparing for or taking the TOEFL with the COVID-19 pandemic…–it will describe what TOEFL students are experiencing now with the pandamic and explain everything about the TOEFL Home Edition–how it works and more.

First, as usual, our recommendation for ANY TOEFL is to wait until you have trained enough so that you are prepared to get your dream TOEFL score.

Second, if you feel that you are ready and you qualify, ABSOLUTELY, give the Home Edition a try. It’s FANTASTIC that the TOEFL created this. As a result, you don’t need to worry about when you can take the TOEFL in a test center because you might qualify to take it at home.

However, some of you may not be able to take it depending on the country you’re currently in AND you might want to check with the institutions that are requiring you to take the TOEFL.

For example, we believe all univerisities will accept these results but licensing boards may or may not. It depends because COVID-19 is a unique situation and everyone’s response is changing daily.

So, THIRD, keep training UNTIL you get your dream TOEFL score AND your insitution accepts it. This time with COVID-19 requires us all to be flexible and know that things are changing daily.

Fourth, your results will STILL be determined more by your training than where you take your TOEFL.

Whenever there’s a change or offering like this, there tends to be excitement to take the exam. That’s GREAT! Give it a try, but we want to remind you that your results are largely determined by your training.

In other words, we believe the home edition will, yes, make it more likely for you to pass when you are ready. But, before you are, we should still train, train, train to create our success.

To explain more, this is GREAT because if you take the TOEFL at home, you’ll find strong benefits.

More energy since you’ll likely be better rested. You’ll take the exam at home without having to drive to a test center and go through the entire check in experience there.

More ease since you’re in the comfort of your own home, so you’ll have less stress and most likely less distractions because you won’t have noisy neighbors around you taking the TOEFL too! HUGE BENEFIT.

But, remember, the TOEFL is STILL the TOEFL. It’s tough and demands your skills be high enough to earn your dream score. YOU CAN DO IT! Stay strong and stay focused on developing your skills to succeed and then take it and you WILL succeed!

Here is feedback from a student who took the exam to better understand the experience:

I took it because honestly I’m running out of time to get certified, so I took advantage of the home-based edition. [A note from NoteFull: check with your institution, licensing board, etc. FIRST because you want to confirm that they will accept your results]

Initially, you have to set up your computer, just to make sure it meets the standards necessary. After you download their software, immediately they test your speakers and camera. After you get approval that your equipment works, you can register for your TOEFL.  

Knowing how Strict ETS is I did everything as I was supposed to.  

Then, you make your appointment with a Uproctor through the site and then you are good to go. During the test you are allowed to take notes with one white board and marker, not paper. I didn’t know this until the test, luckily enough I hand one.  

You’re constantly checked by the Uproctor! That’s super stressful; I had to turn my computer at least 3 times to show the proctor my surroundings. 

Honestly, it was worse than I expected, not to mention that maintaining my house in silence with a toddler and a teenager during quarantine was really hard.

Final words from me, I would only take this if I were single, had no pets, and no background noises! [A note from NoteFull: fantastic, honest, helpful personal advice from personal experience. Thank you!] 

In addition, here’s a link from Magoosh, another test prep online school, that explains the process and provides a GREAT tip on how to take notes if you don’t have a white board:

All of the important content form the OLD NoteFull site has been imported to the NEW NoteFull site. If you have an old link, and you can’t find that content on the new site: email us through our contact us form with the link below.

We’ll then work to provide you with the content you need. We’re here for you:

Click here to let us know if there’s content from the old site you can’t find.

The GOLD Course for you to register for under 2) Online Classses each month

You’ll see in our TOEFL Prep section of the site that every month, we release the schedule of classes for the month and your ability to register for each.

You’ll see that you can register for classes focused on one section, but if you register for this month’s GOLD Course, which is all classes for the month, you will receive a GREAT discount. Also, once you register for the GOLD Course, you will get a coupon code that will allow you to register for the next month at 50% OFF!

This way you can continue to attend at an amazing value every step of the way to your dream score… because remember: the GOLD Course is meant to be taken regularly, as long as you need, UNTIL you pass.

Please know we’ll honor this 100%. We want to make sure your 100% happy and if not as with all of our material, we’ll issue you a full refund. There are three ways we can currently issue refunds:

1) Through PayPal.

All we would need is your request submitted again and your paypal email address and we’ll work to complete all refunds right away.

2) Through a US check.

This option is only available if you have a US bank account. All we would need is your request submitted again and the name and physical address you would like the check mailed to and we’ll work to complete all refunds right away.

3) Through Western Union.

This option is available only to international students where PayPal is not available. This option will take the most time as it requires coordination to ensure payment process. Of course, we’ll work to take care of this as well.

4) Through a credit to any NoteFull program.

If the above 3 options do not work, we’ll find a way to support you for the value of your refund. We expect 1 through 3 to work for all students, but in case it doesn’t, we’ll make sure you get an equal or larger credit to support you with different material.

Again, we’re here for you and will continue to do our best to ensure that your experience with NoteFull is as ideal as possible. A heartfelt thank you for your patience and understanding.

Let us know which method works for you by reaching out to us through our contact us form by clicking here.

What happened:

In mid-January we received a notification, that approximately 143 Visa cards that were reported stolen beteween 4/1/2019 – 12/9/2019—used to purchase something the owner of the card did not purchase—had a previous NoteFull purchase. This is called a common point of purchase and they alerted this to us through a representative.

This mean that NoteFull may have been hacked. We immediately shut down our shopping cart within minutes of learning this. We then started to investigate and could not find anything that showed we were hacked, but the evidence was there.

We alerted all our students who made a purchase via email and received 3 forms of communication: 1) I was not affected, 2) I was affected because my card had unauthorized transactions, and 3) I found my NoteFull email and password on a file sharing site online.

The majority of our students were not affected, but several that purchased during that time were. We are working with them to ensure that they are taken care of and we stand by them and you 100%.

Though others may feel comfortable doing harm to others for their own benefit, we are a community and will ensure that each and every student feels 100% moving forward the best we can. Students who found their emails and passwords on these sites alerted the site owners and they were taken down.

This means continue to stay alert, as usual and especially if you purchased from NoteFull between those dates, to your credit card transactions and change your passwords regularly.

In addition, be alert to any emails that intend to use your email and password to trick you into making false payments. Click here for a common scam that involves stolen emails and passwords.

Our continued response to this:

We are continuing to stay in contact and want you to 100% reach out to us if you were affected and haven’t yet with affected students, so we can help all that we can to resolve any issues resulting because of this.

As you may be aware, this pushed us to launch our current new site immediately. It took approximately 6 weeks to do this. We launched the new site Feb 24th.

From the date of notification to the launch of our site, we processed no transactions through our old site to stay safe. We suffered greatly as this brought our revenue to near 0 for that time period. However, we’re going no where and will be with you 100% UNTIL you pass and support you the best we can as we work towards success.

We found nothing but incredible teamwork in discussing this issue with students and that inspired us even more deeply to support you and the NoteFull community. In addition, it showed us that we need to extend our teamwork to involve the security of our site.

That means that we will reach out to students in the security field and in general to ensure our site remains secure. In other words, we will ensure that as the weeks and months go on, we keep security a major priority along with our support of students to reach their dream scores. The world we live in now demands this.

How our new site deals with security:

Our new site processes all transactions through Stripe, a third party service with resources that far exceed what we could ever create for security. In addition, we now use WordPress as the foundation to our site so that our databases remain as secure as possible.

By using these third party providers for our new site, we can respond faster and better to any possible issue that occurs in the future.

Learn about Stripe security.

Learn about WordPress security.

What we learned from this:

Issues like these are best prevented before they happen. That’s why moving forward we will ensure that security remains a major priority.

Our community is made up of students we deeply respect and admire. Your responses to this issue were so supportive and understanding that it raised our commitment to support you to a level we didn’t know was possible.

Our commitment was INCREDIBLY STRONG before, but it’s somehow bigger now. We’re here for you and will be UNTIL you succeed and reach your dream.

All we can ever do is move forward. And when we move forward, we decide how.

The pressure and stress that this caused was significant for us, but in that pressure and stress, we realized that we needed to move forward to communicate this to you and continue towards our own dreams:

Being the best source of online education to support you and the international community in a way that sets a new standard for all education.

-NoteFull’s Dream

It’s a big dream and we have a LONG journey ahead to get there, but it’s only big dreams that we’ve learend help us move forward stronger through challenges.

We share that so we remain transparent and also, with everything going on in the world, and that will happen, we continue to illustrate the commitment needed for you to reach your dream TOEFL score, which you will!

It was, is, and will always be an honor to be part of the team supporting you to success.

WE CAN DO IT!